Pelatihan Building Outstanding Customer Service

Pelatihan Building Outstanding Customer Service

& Communication pasti jalan & Communication Pasti Running 2018 Keuangan Kompetitif Konstruksi Pelatihan Dasar-Dasar Marketing Pasti Jalan Pelatihan manajemen pemasaran pasti jalan Pelatihan Sales warehouse Yogyakarta

Training Building Outstanding Customer Service through ISO Standards Service Management System

Pelatihan Building Outstanding Customer Service through ISO Standards Service Management System

Pelatihan Building Outstanding Customer ServiceDeskripsi

* Every Business is a Service Business. Does Your Service Put a Smile on the Customer’s Face? Service with Smile thanks to ISO Standards.
* Profit not just through Customer Satisfaction but also comes from Delighting Customer and Surprising Customer.
* Customer Delight and Customer Surprise through Outstanding Customer Service.
* Outstanding Customer Service through Implementation of the Customer Service Management Systems based-on ISO Standards.
* Parts of Outstanding CS Management System are:

1. Service Management System

2. Design & Transition of New or Changed Services

3. Service Delivery Processes

4. Relationship Process

5. Resolution (Problem Solving/Improvement) Process

6. Control Processes

Tujuan Pelatihan Building Outstanding Customer Service

* Peserta memahami Jenis, Tipe dan Karakteristik dari Pelanggan/Customer
* Peserta memahami cara membina berhubungan dengan berbagai Jenis, Tipe dan Karakteristik Customer
* Peserta memahami Karakteristik dari Service/Layanan
* Peserta memahami masalah-masalah dalam Customer Service dan Customer Satisfaction

Peserta memahami mengembangkan Outstanding Customer Service Management System based-on ISO

Materi Pelatihan Building Outstanding Customer Service

1. What, Who and Why Customers – ISO 9000 Series
2. How to Treat Customers
3. Customer Satisfaction Conceptual Model
4. Five Determinants of Service Quality
5. Five Gaps of Service Quality
6. Customer Satisfaction Code of Conduct – ISO 10001
7. Measuring Customer Satisfaction – ISO 10004
8. Customer Complaint Handling – ISO 10002
9. Customer Dispute Resolution – ISO 10003

10. Customer Service and Business Relationship Program – BS/ISO 11000

11. Understanding Clause 4 to 9 of the Service Mangement System – ISO/IEC 20000-1

Steps to develop the Customer Service Management System based-on ISO Standards

Metode Pelatihan Building Outstanding Customer Service

Lecture, workshop, studi kasus dan konsultasi interaktif

 

Informasi Jadwal Pelatihan 2019;

  • 15 sd 16 Januari 2019
  • 29 sd 30 Januari 2019
  • 12 sd 13 Februari 2019
  • 26 sd 27 Februari 2019
  • 5 sd 6 Maret 2019
  • 19 sd 20 Maret 2019
  • 9 sd 10 April 2019
  • 23 sd 24 April 2019
  • 7 sd 9 Mei 2019
  • 21 sd 22 Mei 2019
  • 12 sd 13 Juni 2019
  • 25 sd 26 Juni 2019
  • 9 sd 10 Juli 2019
  • 23 sd 24 Juli 2019
  • 13 sd 14 Agustus 2019
  • 27 sd 28 Agustus 2019
  • 10 sd 11 September 2019
  • 24 sd 25 September 2019
  • 8 sd 9 Oktober 2019
  • 22 sd 23 Oktober 2019
  • 5 sd 6 November 2019
  • 21 sd 20 November 2019
  • 3 sd 4 Desember 2019
  • 17 sd 18 Desember 2019

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda.

 

Biaya dan Lokasi Pelatihan :

  • Jakarta: Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget | Biaya Pelatihan : Rp. 7.500.000 / peserta(Minimal 2 Peserta).
  • Bandung: Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel | Biaya Pelatihan : Rp. Rp. 7.000.000 / peserta(Minimal 2 Peserta).
  • Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel | Biaya Pelatihan : Rp. 6.500.000 / peserta(Minimal 2 Peserta).
  • Surabaya: Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta (Minimal 2 Peserta).
  • Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel | Biaya Pelatihan : Rp. 6.800.000 / peserta (Minimal 2 Peserta).
  • Bali: Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions | Biaya Pelatihan : Rp. 6.500.000 / peserta (Minimal 3 Peserta).
  • Lombok: Favehotel, Novotel Lombok, D Praya Hotel | Biaya Pelatihan : Rp. 7.000.000 / peserta (Minimal 3 Peserta).

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. Apabila ada pertayaan mengenai materi, biaya, lokasi, jadwal dan penawaran lainnya, hubungi kami di nomor 0823-2382-3308 atau 0853-2672-5665 .

 

Fasilitas Pelatihan :

  1. Penjemputan dari Hotel/Bandara/Stasiun/Terminal.
  2. Training Kit (Dokumentasi photo, Blocknote, ATK, Flashdisk, dll).
  3. Transportasi Peserta ke tempat pelatihan.
  4. 2x Coffe Break & 1 Lunch (Makan Siang).
  5. Training Room Full AC and Multimedia.
  6. Free Bag or Bagpackers (Tas Training).
  7. Softfile Foto Training
  8. Sertifikat Pelatihan.
  9. Souvenir Exclusive.

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