TRAINING CUSTOMER FOCUS SELLING SKILLS

TRAINING TEKNIK MEMBIMBING DAN MENJADI MENTOR UNTUK SALES PERSONS JUNIOR

TRAINING TEKNIK PENJUALAN BARANG ATAU JASA

Pelatihan teknik menjual ini difokuskan kepada bagaimana memenuhi kebutuhan pelanggan sehingga sangat cocok untuk staf penjualan yang bergerak dalam bidang penjualan jasa, barang yang sulit dan kompleks, kontrak tender, ataupun barang/jasa yang bernilai tinggi. Pelatihan ini dimakduskan agar peserta mempunyai pemahaman dan ketrampilan mengenai Professional Selling Skills; memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan; memperluas pengetahuan mengenai lingkungan penjualan dan pemasaran; dan dilengkapi dengan teknik membimbing dan menjadi mentor untuk sales persons junior ataupun yang baru.

TOPIK BAHASAN

1: ROLES OF SALESPERSONS

Market Conditions and Challenges;
Building Competitiveness Factors;
The Selling Challenges;
The Role of Salesperson;
The Persuasive  Selling Process;
2: PROSPECTING AND CONTACTING

The Prospecting Funnel;
The Power of Referrals;
Qualification and Sales Strategy;
Initial Contact; Introduction Letter;
Initial Contact: Phone Call;
Cold Calling;
Choosing Methods of Contact;
Tips for Telephone Appointment.
3: PLANNING THE SALES

Planning the Sales;
Anticipating the Customer’s Needs;
Qualifying the Sales;
Developing Relationship with prospect.
Gathering Information;
The Information Gathering “Funnel”;
GROUP DISCUSSION: PREPARING PRODUCT BENEFIT

INDIVIDUAL PRESENTATION AND FEEDBACK

Each participant  will be asked to presents the benefits of each products using OHP and or LCD presentation tools. Instructor and the participants will give their opinion and feedbacks.

4: PRESENTING SOLUTION AND CLOSING THE SALES

Presenting Solution;
Deciding on the Value-added Solution;
Checking for Viable Solution;
Developing the Presentation Strategy;
Written Proposals;
Gaining Customer’s Commitment (Closing the Sales);
Buying Signals;
Action – Keeping the Commitments;
5: WORKING WITH OBSTACLES AND HANDLING COMPLAINTS

Working with Obstacles;
Customer Obstacles;
Types of Obstacles;
Dealing with Obstacles;
Tips in Handling Complaints
INDIVIDUAL ROLE-PLAY: GATHERING INFORMATION AND SELLING TECHNIQUES

6: COACHING AND MENTORING

Introduction to coaching;
What is coaching, counseling, and mentoring;
How to determine if coaching is needed;
Coaching model;
Feedback exercise; performance feedback tips;
Steps for conducting formal observation;
Coaching response exercise;
Review of handling difficult employees;
Effective mentoring technique

Jadwal Pelatihan info training CUSTOMER FOCUS SELLING SKILLS terbaru Tahun 2018 :

• 9 sd 10 Januari 2018
• 23 sd 24 Januari 2018
• 13 sd 14 Februari 2018
• 27 sd 28 Februari 2018
• 6 sd 7 Maret 2018
• 13 sd 14 Maret 2018
• 27 sd 28 Maret 2018
• 10 sd 11 April 2018
• 17 sd 18 April 2018
• 24 sd 25 April 2018
• 
  

  Jadwal pelatihan Informasi-Pelatihan.com 2026

   

  • Batch 1 : 7–18 Jan 2026 | 14–15 Jan 2026 | 21–22 Jan 2026 | 28–29 Jan 2026
  • Batch 2 : 4–15 Feb 2026 | 11–12 Feb 2026 | 18–19 Feb 2026 | 25 –26 Feb 2026
  • Batch 3 : 4–5 Mar 2026 | 11–12 Mar 2026 | 25–26 Mar 2026
  • Batch 4 : 6–7 Apr 2026 | 14–15 Apr 2026 | 21–22 Apr 2026 | 28–29 Apr 2026
  • Batch 5 : 6–7 Mei 2026 | 12–13 Mei 2026 | 20–21 Mei 2026 | 25–26 Mei 2026
  • Batch 6 : 2–3 Jun 2026 | 10–11 Jun 2026 | 17–18 Jun 2026 | 24–25 Jun 2026
  • Batch 7 : 8–9 Jul 2026 | 15–16 Jul 2026 | 22–23 Jul 2026 | 29–30 Jul 2026
  • Batch 8 : 5–6 Aug 2026 | 12–13 Aug 2026 | 18–19 Aug 2026 | 26–27 Aug 2026
  • Batch 9 : 2–3 Sep 2026 | 9–10 Sep 2026 | 16–17 Sep 2026 | 23–24 Sep 2026
  • Batch 10 : 7–18 Okt 2026 | 14–15 Okt 2026 | 21–22 Okt 2026 | 28–29 Okt 2026
  • Batch 11 : 4–5 Nov 2026 | 11–12 Nov 2026 | 18–19 Nov 2026 | 25–26 Nov 202
  • Batch 12 : 2–3 Des 2026 | 9–10 Des 2026 | 29–30 Des 2026

   

  Investasi dan Lokasi pelatihan:

  • Yogyakarta
  • Jakarta
  • Bandung
  • Bali
  • Surabaya
  • Lombok

  Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

  Fasilitas :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  • Module / Handout
  • Flashdisk
  • Sertifikat
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive
  • Training room full AC and Multimedia