Pelatihan customer service excellent

Training Customer Service Excellent

Pelatihan customer service excellent

Deskripsi

Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan perusahaan. Namun tidak mudah bagi pihak perusahaan untuk menjalankannya. Sukses dalam menciptakan kepuasan pelanggan sangat tergantung dari tingkat keahlian customer service. Maka posisi dan profesi customer service di perusahaan perlu mendapat perhatian penting terutama dalam peningkatan kompetensi yang dimiliki. Training Customer Service Excellent ini akan membahas bagaimana meningkatkan keahlian peserta menjadi customer service yang handal.

Materi Training Customer Service Excellent

Hari 1 :

1. Understanding the service
* The Basic Concept of Customer Service
* The role of customer service

2. Delivering the best service
* The Ten Commandments of great Customer Service
* Enhancing ability in delivering Effective Customer Service

3. Understanding the customer
* Needs of customer
* Why customers switch the service provider?
* How to handle customer
* How to handle difficult customer

Hari 2 :

1. Handling complaint
* Effective Complaint Handling Process
* Understanding Customers’ Points Of View
* Build Effortless Rapport With Your Customers

2. Written Exercise

3. Etiquettes in Customer Service
* The Objectives
* The Function

4.Role Play 1 – How to deliver the best service?

Hari 3 :

1. The Basic skill of Customer Service Personnel
* Appearance
* Attitude
* Language
* Body Language
* Behavior

2. Role play 2 – How to deliver the service?

3. Wrap Up
* Do’s and don’ts in customer service
* Customer Service Excellence in several companies

Peserta Pelatihan customer service excellent

Peserta yang bisa mengikuti Training Customer Service Excellent ini adalah semua karyawan di bagian garda depan/bagian pelayanan pelanggan

Metode Training Customer Service Excellent

1. Presentasi
2. Diskusi
3. Simulasi
4. Role Play

Fasilitas Training Customer Service Excellent

1. Training Handout
2. Certificate
3. Jacket or Batik
4. Qualified Bag
5. Training Photo
6. Training room with full AC facilities and multimedia
7. Once lunch and twice coffee break every day of training
8. Qualified Instructor
9. Transportation from airport/railway to hotel and from hotel to the training venue

• Batch 1 : 7–18 Jan 2026 | 14–15 Jan 2026 | 21–22 Jan 2026 | 28–29 Jan 2026
• Batch 2 : 4–15 Feb 2026 | 11–12 Feb 2026 | 18–19 Feb 2026 | 25 –26 Feb 2026
• Batch 3 : 4–5 Mar 2026 | 11–12 Mar 2026 | 25–26 Mar 2026
• Batch 4 : 6–7 Apr 2026 | 14–15 Apr 2026 | 21–22 Apr 2026 | 28–29 Apr 2026
• Batch 5 : 6–7 Mei 2026 | 12–13 Mei 2026 | 20–21 Mei 2026 | 25–26 Mei 2026
• Batch 6 : 2–3 Jun 2026 | 10–11 Jun 2026 | 17–18 Jun 2026 | 24–25 Jun 2026
• Batch 7 : 8–9 Jul 2026 | 15–16 Jul 2026 | 22–23 Jul 2026 | 29–30 Jul 2026
• Batch 8 : 5–6 Aug 2026 | 12–13 Aug 2026 | 18–19 Aug 2026 | 26–27 Aug 2026
• Batch 9 : 2–3 Sep 2026 | 9–10 Sep 2026 | 16–17 Sep 2026 | 23–24 Sep 2026
• Batch 10 : 7–18 Okt 2026 | 14–15 Okt 2026 | 21–22 Okt 2026 | 28–29 Okt 2026
• Batch 11 : 4–5 Nov 2026 | 11–12 Nov 2026 | 18–19 Nov 2026 | 25–26 Nov 202
• Batch 12 : 2–3 Des 2026 | 9–10 Des 2026 | 29–30 Des 2026

Investasi dan Lokasi pelatihan:

• Yogyakarta
• Jakarta
• Bandung
• Bali
• Surabaya
• Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
• Module / Handout
• Flashdisk
• Sertifikat
• FREE Bag or bagpackers (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2xCoffe Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive
• Training room full AC and Multimedia