Pelatihan Effective Telemarketing
Training Effective Telemarketing
Deskripsi
Telemarketing adalah aktivitas yang tidak semudah seperti apa yang terlihat. Telemarketing terkait dengan berbicara dengan seseorang melalui tilpon yang anda tidak ketahui serta mencoba meyakinkan mereka untuk membeli suatu produk, pelayanan, atau menjadi anggota dari sesuatu yang ditawarkan.
Berbagai kesempatan, telemarketers gagal karena mereka tidak mengetahui pekerjaan dengan baik.
Sasaran Training Effective Telemarketing
Setelah mengikuti Training Effective Telemarketing ini, peserta diharapkan memiliki pengetahuan untuk:
* Determination of potential client needs
* Understanding the selling process
* Talking the customer’s language
* Avoiding common sales mistakes
* Maximizing effectiveness of customer interaction
Tujuan Training Effective Telemarketing
Melalui Training Effective Telemarketing ini diharapkan:
* Meningkatkan ketrampilan telemarketer yang profesional dengan penerapan teknik, kiat, dan praktek role-play keadaan yang sesunggunguhnya dan spesifik untuk industri property.
Peserta Training Effective Telemarketing
Training Effective Telemarketing ini ditujukan untuk para:
* Telesales – Telemarketers – Sales Managers – Sales Reps – Sales Team leaders
Metode Training Effective Telemarketing
Training Effective Telemarketing dilaksanakan dengan metode:
* Lecture yang interaktif dan partisipatif;
* Diskusi kelompok;
* Studi Kasus;
* Role-play;
* Pembahasan Insight
* Pragmatis dan “what will work”
* Disampaikan oleh Master Trainer yang berpengalaman dalam sales &marketing
Outline Training Effective Telemarketing
Materi Training Effective Telemarketing yang akan dibahas adalah :
Bagian 1 – Communication Skills
* Spoken communication
+ Improving the effectiveness of communication
+ Structure of communication
+ Questioning techniques
* Listening Skills
+ Passive Listening
+ Active listening
+ Reflective Listening
* Telephone Etiquette
+ Ways to make a Good First Impression
+ Effective Call Handling
+ Key Phases of an Outbound/Inbound Call
+ Hold Procedure
+ Dead Air
+ Using the Right Tone of Voice
+ Tips for Good Telephone Etiquette
+ Forbidden Phrases
* Non-Verbal Communication
+ Using non-verbal encouragement over the telephone
+ Tips on body language over the telephone
Bagian 2 – Selling Skills
* How to be prepared
* The importance of personal planning
* The difference between telephone sales, telemarketing and telephone research
* The importance of the first 15 seconds
* Good times, bad times, unexpected times – which is best?
* Key words and phrases
* Structuring the call
* Getting past the gate-keeper
* Positive reinforcement
* Establishing needs
* Building a case
* Overcoming objections
+ Listening – the forgotten art
+ How to recognise buying signals
+ Tracking the decision maker
+ Closing techniques
* Dealing with different kinds of customers
+ Angry customers
+ Talkative customers
+ Gatekeepers
+ Customers who are not interested
+ Customers who are pressed for time
Jadwal pelatihan Informasi-Pelatihan.com 2026
- Batch 1 : 7–18 Jan 2026 | 14–15 Jan 2026 | 21–22 Jan 2026 | 28–29 Jan 2026
- Batch 2 : 4–15 Feb 2026 | 11–12 Feb 2026 | 18–19 Feb 2026 | 25 –26 Feb 2026
- Batch 3 : 4–5 Mar 2026 | 11–12 Mar 2026 | 25–26 Mar 2026
- Batch 4 : 6–7 Apr 2026 | 14–15 Apr 2026 | 21–22 Apr 2026 | 28–29 Apr 2026
- Batch 5 : 6–7 Mei 2026 | 12–13 Mei 2026 | 20–21 Mei 2026 | 25–26 Mei 2026
- Batch 6 : 2–3 Jun 2026 | 10–11 Jun 2026 | 17–18 Jun 2026 | 24–25 Jun 2026
- Batch 7 : 8–9 Jul 2026 | 15–16 Jul 2026 | 22–23 Jul 2026 | 29–30 Jul 2026
- Batch 8 : 5–6 Aug 2026 | 12–13 Aug 2026 | 18–19 Aug 2026 | 26–27 Aug 2026
- Batch 9 : 2–3 Sep 2026 | 9–10 Sep 2026 | 16–17 Sep 2026 | 23–24 Sep 2026
- Batch 10 : 7–18 Okt 2026 | 14–15 Okt 2026 | 21–22 Okt 2026 | 28–29 Okt 2026
- Batch 11 : 4–5 Nov 2026 | 11–12 Nov 2026 | 18–19 Nov 2026 | 25–26 Nov 202
- Batch 12 : 2–3 Des 2026 | 9–10 Des 2026 | 29–30 Des 2026
Investasi dan Lokasi pelatihan:
- Yogyakarta
- Jakarta
- Bandung
- Bali
- Surabaya
- Lombok
Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- Module / Handout
- Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
